Refund policy

CG Open Road Outlet — Returns & refunds

 

At CG Open Road Outlet (33 Emes Road, Winnipeg, MB R2P 2V9; 204-338-8625), we want you to be confident in every purchase.

 

Accessories & parts (in-store or online)

• Unused items in original packaging may be returned within 30 days of purchase for store credit toward service or parts.

• Proof of purchase is required.

• Opened, installed, special-order, clearance, and electrical/diagnostic items are final sale unless defective on arrival.

• Refunds, when applicable, go back to the original payment method within a reasonable processing window after we receive and inspect the return.

 

Vehicles, RVs, boats, powersports units, and trailers

Unit sales are final once delivered or signed, except where Manitoba consumer law or the manufacturer warranty requires otherwise. Discuss any issue with our sales or service team right away — we service what we sell.

 

How to start a return

Call 204-338-8625 or visit us at 33 Emes Road, Winnipeg. For online accessory orders, reply to your order email or contact the store before shipping anything back.

 

Shipping returns

The customer is responsible for return shipping unless we shipped the wrong or defective item.

 

This policy may be updated; the version on this page is current.