Refund policy
CG Open Road Outlet — Returns & refunds
At CG Open Road Outlet, 33 Emes Road, Winnipeg, MB R2P 2V9, we sell powersports units, RVs, boats, trailers, vans, vehicles, accessories and parts. This policy applies subject to applicable Manitoba and Canadian consumer-protection law and any manufacturer warranty.
Vehicles, RVs, boats, powersports units, trailers and vans
• Unit purchases are not Amazon-style returnable purchases. Used units and delivered or signed unit sales are final sale, except where applicable law, a written agreement or a manufacturer warranty requires otherwise.
• Please inspect the unit and confirm the condition, included equipment and documents before signing delivery acceptance. Once a unit is delivered or delivery acceptance is signed, returns for change of mind, financing changes, condition accepted at delivery or failure to arrange pickup are not accepted, subject to applicable law.
• Report a material issue promptly to our sales or service team. We will work with you on applicable warranty, service or legal remedies; this policy does not limit non-waivable rights.
Deposits, reservations and cancellations before delivery
• Deposits and reservation payments hold a specific unit and are applied to the purchase price unless your written quote or order says otherwise.
• If you cancel before delivery, contact us as soon as possible in writing. We will review the request and may retain amounts disclosed in your quote/order or reasonable costs already incurred for ordering, preparation, accessories, transport or reconditioning, as permitted by law. Any approved balance will be refunded to the original payment method.
• A deposit does not guarantee financing approval or a delivery date. Financing, trade-in and delivery terms are governed by the written agreement.
Accessories and parts
• Unused, uninstalled items in original packaging may be requested for return within 30 days of purchase for store credit toward service or parts. Proof of purchase is required.
• Opened, installed, special-order, clearance and electrical/diagnostic items are final sale unless defective on arrival or otherwise required by law.
How to request a return or refund
Contact us within the timeline above and before shipping anything back. Call 204-338-8625 or visit 33 Emes Road, Winnipeg, MB R2P 2V9. For online accessory orders, reply to your order email or contact us for instructions and include your order number, unit/item details, reason for the request and photos where helpful. Do not send a unit or item back without our approval.
Refund processing and shipping
Approved refunds are issued to the original payment method, normally within 10 business days after approval and, where applicable, receipt and inspection. Refunds may be reduced by disclosed or legally permitted deductions. Return shipping is the customer’s responsibility unless we shipped the wrong item or the item is defective on arrival. Unit pickup, transport and preparation costs are handled under the written agreement.
This policy is current as of its publication date and may be updated. The policy in effect when your order or agreement was made, together with applicable law and the written agreement, may govern your transaction.